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The ComPilot I can also be used alongside the Phonak RemoteControl app for advanced options. Battery life has been extended significantly with up to 24 hours of streaming time. Your hearing aids, connected via Bluetooth to a variety of audio sources will provide excellent stereo sound. If you are looking for an audio streamer with stereo sound and remote control for your hearing aids, then the Phonak Compilot can enhance your listening experience. Stream your favourite music to your Phonak hearing aids via a number of audio sources, including MP3’s, iPods, laptops, tablets, computers and mobile phones.
Hello,
Thank you for posting your query on Microsoft Community.
As per description, Phonak Compilot is able to get paired with your laptop. So it doesn't seems to have any connectivity issues.
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I would appreciate, if you can provide us the following information to help us understand the issue better:
- Were you ever be able to get the sound out of this device?
- Are you able to get the sound using other sound devices on your laptop?
If you are unable to get sound from any of the sound devices, I would suggest you to follow the method 1.
Method 1. Run audio troubleshooter
![Phonak Compilot Bluetooth Drivers For Mac Phonak Compilot Bluetooth Drivers For Mac](/uploads/1/2/6/1/126154402/107514391.jpg)
A troubleshooter is an automated tool that can find and automatically fix some problems with your PC. The audio troubleshooter can diagnose and fix common sound playback and hardware problems. You can refer to the link below and check
No sound in Windows
If issue still persists try method 2A troubleshooter is an automated tool that can find and automatically fix some problems with your PC. The audio troubleshootercan diagnose and fix common sound playback and hardware problems.
Method 2: Uninstall and Reinstall the Bluetooth Device from device manager.
Follow these steps to uninstall and reinstall the driver:
Step 1: Uninstall the Bluetooth Device Drivers.
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a) Press “Windows Logo” + “R” keys on the keyboard to open RUN.
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b) Type devmgmt.msc in RUN and hit Enter.
c) Search for the Bluetooth device from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove the corrupted drivers from the computer.
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d) Follow the on-screen instructions to complete it and the restart the computer if prompted.
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After the restart, you may again open the Device Manager and then click on the “Scan for hardware changes” button at the top of the Device Manager window and check if Windows detects the Bluetooth device and installs an appropriate driver for it automatically.
Once the drivers gets installed, try to pair the Bluetooth device again and check if this helps.
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Hope the information provided is helpful. Do let us know if you have any queries related to Windows, we will be happy to assist you.